HUBLOT
STRATEGY & CONSULTING
E-COMMERCE
MAGENTO
DIGITAL CAMPAIGNS
THE CHALLENGE
Hublot sought to strengthen its e-commerce ecosystem to attract, engage, and retain customers. They needed a robust strategy for digital tools, optimized operations, and enhanced customer experiences across their online portal.
Full-service e-commerce operations, including order and inventory management, refunds, quality control, and shipping coordination with warehouse providers.
Customer service enhancements to improve satisfaction and retention.
THE SOLUTION
We developed a comprehensive e-commerce strategy and implemented cutting-edge digital tools to enhance customer engagement. The solution included:
A revamped UI/UX design for their e-commerce portal.
Creative campaign visuals and seamless content management via Magento.
IT platform operations and maintenance for consistent functionality.
THE IMPACT
The revamped platform significantly enhanced customer engagement, with increased loyalty program participation and active use of advanced features. These solutions strengthened brand presence, improved customer retention, and drove sales growth in the dining and lifestyle sector.