HILTON APAC HOTELS
UI/UX DESIGN
IN ROOM ORDERING
ORDER MANAGMENT
MULTI ACCOUNT INTEGRATION
PERFORMANCE DASHBOARDS
THE CHALLENGE
Hilton Hotels required an efficient and scalable in-room dining solution that streamlined operations, reduced costs, and enhanced guest experience. The system needed to integrate source tracking, real-time order management, and centralized performance monitoring across its global hotel network.
THE SOLUTION
We designed and developed a robust in-room dining platform with the following features:
Mobile Ordering: Guests place orders directly through their mobile devices for a seamless experience.
Source Tracking via QR Codes: Enabled tracking of room orders to improve accuracy and efficiency.
Order Management System: Automated notifications alert hotel operations teams for immediate action on guest orders.
Real-Time Dashboard: Provided a centralized management tool to monitor and optimize performance across all properties.
THE IMPACT
The platform is now deployed in 150+ Hilton hotels across all brands, delivering significant operational efficiencies and cost savings. It enhanced guest satisfaction through seamless in-room dining experiences and empowered the central management team with real-time performance insights, driving continuous improvement across properties.