TOPGOLF
APP UI
LOYALTY PROGRAM
APP DEVELOPMENT
ORDER MANAGEMENT SYSTEM
MEMBERSHIP
GIFT CARDS
POS INTEGRATION
THE CHALLENGE
TopGolf sought to develop a comprehensive loyalty and membership platform that combined exclusive member benefits with streamlined booking and ordering systems. The solution required seamless integration with existing POS systems, custom CRM development, and a scalable approach to enhance customer engagement and operational efficiency.
THE SOLUTION
We provided advisory services, program management, and technology consulting to design and implement a robust loyalty and membership platform. Key features included:
Tiered Membership Program: Exclusive benefits and offers tailored to different membership levels to drive engagement and retention.
Preloaded Gift Cards: Custom-designed gift cards for members, offering added convenience and personalization.
F&B Ordering System: Integrated food and beverage ordering to streamline the customer experience.
Booking System: Efficient golf pod and VIP room booking system to enhance guest convenience.
POS Integration: Seamless integration with the NCR POS system for operational consistency.
Custom CRM Development: A fully customized CRM platform to manage membership data, track engagement, and drive personalized marketing efforts.
THE IMPACT
The platform revolutionized TopGolf’s loyalty and membership offerings, boosting customer engagement and streamlining operations. The tiered membership program increased customer retention, while the integrated systems for F&B ordering and bookings enhanced the overall guest experience. Custom CRM development enabled targeted marketing and efficient management, driving significant growth in both membership and revenue.